Terms & Conditions
These Terms & Conditions apply to purchases of goods and services from Mr O Appliances. By placing an order through our website, you agree to these terms.
Products and Services
We aim to provide accurate descriptions, images, specifications and pricing for all products and services. Product images are for illustrative purposes and minor differences in appearance may occur.
All products are subject to availability. If an item becomes unavailable after an order has been placed, we will contact you as soon as reasonably possible and offer an appropriate solution or refund where applicable.
Prices and Payment
All prices displayed on our website are in Pounds Sterling (GBP). Where applicable, prices include VAT unless clearly stated otherwise.
Payment must be successfully authorised before an order can be processed. Available payment methods will be displayed during checkout.
Optional services such as delivery, installation or recycling may carry additional charges. Any applicable charges will be shown before the customer completes the purchase.
Order Confirmation
After an order is placed, customers will receive an order confirmation by email. Acceptance of an order is subject to payment authorisation, product availability and our ability to fulfil the order.
If we are unable to fulfil an order, we will contact the customer and provide an appropriate refund where payment has already been taken.
Delivery
Delivery charges and available delivery options will be displayed during checkout where applicable.
Customers are responsible for providing complete and accurate delivery information and ensuring reasonable access to the property for delivery.
We will make reasonable efforts to deliver within the estimated timeframe provided. Unless another delivery period has been agreed with the customer, goods will be delivered in accordance with applicable UK consumer law.
Customers should notify us as soon as possible if there are access restrictions that may affect delivery, including narrow entrances, stairs or other circumstances that could prevent safe delivery.
Installation Services
Installation services are available only for suitable appliances and locations and are subject to the relevant installation requirements.
The customer is responsible for ensuring that suitable electrical, water, drainage, ventilation and other required connections are available, safe and accessible before installation.
Our installation services will be carried out with reasonable care and skill.
Additional work that was not included in the original installation service may incur an additional charge. We will inform the customer before carrying out chargeable additional work.
Where a customer requests that installation or another service begins during an applicable statutory cancellation period, cancellation rights and any amount payable for work already performed will be dealt with in accordance with applicable UK consumer law.
Appliance Recycling and Removal
Where appliance recycling or removal is purchased, the service applies only to eligible appliances and is subject to the conditions stated on the relevant service page.
The appliance being removed must be disconnected and reasonably accessible unless disconnection is specifically included in the service purchased.
We reserve the right to refuse removal where doing so would be unsafe or where the appliance or access conditions do not meet the requirements of the service.
Cancellations, Returns and Refunds
Cancellations, returns and refunds are subject to our Return & Cancellation Policy and applicable UK consumer law.
For eligible online purchases, customers may have statutory cancellation rights. Separate rights also apply where goods are faulty, damaged, not as described or not fit for purpose.
Please refer to our Return & Cancellation Policy for further information.
Faulty or Damaged Goods
Goods supplied by Mr O Appliances must meet the standards required by applicable UK consumer law.
If a product is faulty, damaged, not as described or not fit for purpose, customers should contact us as soon as possible so that we can arrange an appropriate remedy.
Nothing in these Terms & Conditions affects your statutory rights.
Customer Responsibilities
Customers must provide accurate information when placing an order and must ensure that the product selected is suitable for their requirements and, where relevant, the available installation space.
For integrated or built-in appliances, customers should carefully check product and recess dimensions before ordering.
Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
We are not responsible for losses resulting from information supplied incorrectly by the customer or circumstances outside our reasonable control, except where applicable law provides otherwise.
Changes to These Terms
We may update these Terms & Conditions from time to time. The terms applicable to an order will be those in effect when the order is placed.
Contact Us
If you have any questions about an order, delivery, installation, recycling, cancellation or these Terms & Conditions, please contact:
Mr O Appliances
Email: info@mroappliances.co.uk
Telephone: +44 800 756 3308
Address: 61 Woodside Road, Amersham, Buckinghamshire, HP6 6AA, United Kingdom
Website: www.mroappliances.co.uk
Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.