Privacy Policy

Mr O Appliances is committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

When you visit our website, place an order, contact us, request delivery or installation, or use our services, we may collect personal information including:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and purchase information

  • Delivery, installation and recycling information

  • Communications you have with us

  • Technical information relating to your use of our website, such as device, browser and cookie information where applicable

Payment information is processed securely by our payment service providers. We do not need to store your complete card details ourselves.

2. How We Use Your Information

We may use your personal information to:

  • Process and manage your orders

  • Take and administer payments

  • Arrange delivery, installation and appliance recycling services

  • Contact you about your order or services

  • Provide customer support

  • Process cancellations, returns and refunds

  • Maintain business, accounting and transaction records

  • Prevent fraud and protect the security of our website and business

  • Comply with our legal and regulatory obligations

  • Improve our website, products and services

  • Send marketing communications where permitted by law and where the appropriate requirements have been met

3. Our Lawful Basis for Using Your Information

We only process personal information where we have an appropriate lawful basis.

This may include:

  • Contract – where processing your information is necessary to fulfil your order or provide a service you have requested.

  • Legal Obligation – where we need to keep or use information to comply with applicable legal, tax, accounting or regulatory requirements.

  • Legitimate Interests – where necessary for the reasonable operation, security and improvement of our business, provided your rights and interests do not override those interests.

  • Consent – where consent is required, for example for certain marketing communications or cookies.

Where we rely on consent, you may withdraw your consent at any time.

4. Sharing Your Information

We may share personal information where necessary with trusted organisations that help us operate our business and fulfil your order, including:

  • Payment processing providers

  • Website and e-commerce service providers

  • Delivery and logistics providers

  • Installation and recycling service providers

  • IT, hosting and security providers

  • Professional advisers such as accountants where necessary

  • Government authorities, regulators or law enforcement where required by law

We only share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information.

5. Payments

Payments made through our website may be processed by third-party payment providers such as Squarespace Payments and PayPal, depending on the payment method selected.

Those providers process payment information according to their own privacy and security practices.

6. Marketing Communications

Where applicable, you may choose to receive news, offers and marketing communications from Mr O Appliances.

Where consent is required, we will only send these communications after obtaining the appropriate consent.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

7. Cookies and Website Information

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site and, where applicable and permitted, support analytics and marketing.

Where consent is required for non-essential cookies, we will request it through the website's cookie controls.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business and accounting records, resolving disputes and meeting legal, tax and regulatory requirements.

Different categories of information may therefore be retained for different periods.

9. International Data Transfers

Some of the service providers used to operate our website, payments or other business systems may process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

10. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Request deletion of your personal information in certain circumstances

  • Request restriction of processing in certain circumstances

  • Object to certain uses of your personal information

  • Request transfer of your information in certain circumstances

  • Withdraw consent where processing is based on consent

You also have the right to object to the use of your personal information for direct marketing at any time.

To exercise your rights, please contact Mr O Appliances using the contact details provided on our website.

11. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

12. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the UK Information Commissioner's Office (ICO), the UK regulator for data protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements. The latest version will be made available on our website.

14. Contact Us

For questions about this Privacy Policy, how we use your personal information, or your data protection rights, please contact:

Mr O Appliances
Email: info@mroappliances.co.uk
Telephone: +44 800 756 3308
Address: 61 Woodside Road, Amersham, Buckinghamshire, HP6 6AA, United Kingdom
Website: www.mroappliances.co.uk